Senior HRIS Analyst

Senior HRIS Analyst

Hybrid – 2 days per week in our Solihull, Hook or London office
Permanent, Full Time

Salary - £35,000-£40,00 per annum dependant on experience

Are you passionate about HR systems and data, with a drive to deliver outstanding service? We are looking for an experienced Senior HRIS Analyst to join our People Services function. This is a key role that supports the HRIS Manager in ensuring the effective day-to-day operations of our UK HRIS Team, delivering exceptional customer service and continuous improvement in a fast-paced, data-driven environment.

You will play a pivotal role in managing service performance, coaching and developing team members, and supporting strategic improvement initiatives that drive automation, efficiency, and value for the wider organisation.

As part of this you will:

• Monitor SLA and KPI performance, ensuring high-quality service delivery and taking remedial action when necessary.

• Provide daily leadership across ticket management, project work and resource planning, ensuring efficient team operations.

• Support the HRIS Manager in developing the team’s capabilities, with a focus on individual development plans (IDPs) and regular performance reviews.

• Act as an escalation point for both the team and the wider business, providing technical and operational support.

• Identify training needs and knowledge gaps across the team and ensure suitable training plans are implemented.

• Own and maintain HRIS processes, ways of working (WOW), and local work instructions (LWIs), embedding continuous improvement.

• Lead or support on projects that enhance administrative efficiency, including automation and new process implementation.

• Manage stakeholder relationships across HR and the wider business, ensuring collaborative service delivery.

• Oversee and maintain internal performance dashboards and customer service reporting.

What you’ll need to do the role:

To succeed in this role, you will be an organised and proactive leader with a strong HRIS background and excellent stakeholder management skills. You are confident in managing operational priorities while developing and motivating your team. You bring a customer-first mindset and a track record of driving service improvements.

Essential Skills & Experience

• Proven experience in an HRIS or HR operations team, ideally within a large or complex organisation.

• Strong knowledge of SAP HCM and EIC (CRM); experience with other ERP systems desirable.

• Solid understanding of HR operations, processes, and employment law.

• Advanced Excel skills and data analysis capability.

• Demonstrated ability to manage service delivery against KPIs and SLAs.

• Effective project management and change implementation skills.

• Strong communication and stakeholder management capabilities.

• People leadership skills with experience coaching and developing others.

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.