Compliance Manager

Compliance Manager

Harplands Hospital, Stoke-on-Trent

Full-Time, Permanent, 37.5 hours per week, Mon-Fri 

Competitive salary plus benefits

We are seeking a proactive and detail-oriented Compliance Manager to join the team at Harplands Hospital and oversee all compliance-related activities on a long-term PFI hospital contract approaching its handback phase in five years. This pivotal role ensures that contractual, statutory, and regulatory obligations are met, while preparing the estate and services for a smooth and successful transition back to the NHS Trust.

Flexible hybrid working opportunities will be available for the successful candidate.

Key Responsibilities

PFI Contract Compliance

• Monitor and ensure full compliance with the PFI contract terms, including performance standardsand service delivery.
• Maintain and update the compliance register and ensure all documentation is audit-ready.
• Liaise with SPV (Special Purpose Vehicle), FM providers, and Trust representatives to ensure alignment on compliance matters.

Handback Preparation

• Lead the development and implementation of the handback strategy in collaboration with internal and external stakeholders.
• Conduct gap analyses and surveys to assess readiness.

Regulatory & Statutory Compliance

• Ensure compliance with all relevant legislation, including health & safety, fire safety, environmental, and building regulations.
• Oversee audits, inspections, and remedial actions.
• Maintain up-to-date knowledge of regulatory changes and assess their impact on the contract.

Risk Management & Reporting

• Identify compliance risks and develop mitigation strategies.
• Prepare regular compliance reports for senior management and stakeholders.
• Support incident investigations and ensure lessons learned are embedded.

Stakeholder Engagement

• Act as the key point of contact for compliance-related queries from the Trust, SPV, FM provider, and internal teams.
• Facilitate training and awareness sessions for staff on compliance and handback readiness.

Qualifications & Experience

• Proven experience in compliance management within a PFI or healthcare environment.
• Strong understanding of PFI contract structures and handback obligations.
• Knowledge of statutory and regulatory frameworks relevant to healthcare.
• Excellent communication, negotiation, and stakeholder management skills.
• Relevant qualifications in compliance, health & safety, or facilities management (e.g., NEBOSH, IWFM, ISO standards).

Desirable

• Experience working on PFI contract handbacks or transitions.
• Familiarity with CAFM systems and compliance tracking tools.
• Project management experience (e.g., PRINCE2 or APM certification).

The successful candidate will have to undergo an Enhanced DBS check and contract will be dependent on this.

Why Join Us?

This is a unique opportunity to play a key role in shaping the future of a major healthcare facility. You’ll be part of a dedicated team ensuring the hospital is fully compliant and ready for a successful handback, leaving a lasting legacy of excellence.

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.