Domestic Cleaner

Cleaner/Domestic Assistant

Harplands Hospital, ST4 6RR

Permanent, Full Time, 37.5 hours (2-week fixed rota - will include weekends, varied from 8am-7:30pm)

£25,272.00PA 
 

Serco have an exciting opportunity for a Support Team Assistant to join the team at Harplands Hospital. 
As the Support Team Assistant, you will be responsible for providing a high-quality cleaning, catering and general support service to the ward based team ensuring a pleasant homely environment for the patients.

Main Accountabilities:

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use.  
• Also, to check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
• Take the temperature of meals before serving
• Ensure accurate records are kept of all food temperatures and amounts of daily food wastage.
• Clear and load the dishwasher with all patients’ crockery and cutlery, ensuring there is always enough items for each mealtime.
• Liaise with the nurses and catering staff regarding numbers of patients and any special food requirements, to ensure patients are provided with the correct meals.
• Help and support patients in choosing their food and drinks where necessary.
• To be helpful, friendly, professional and compassionate with all patients, visitors and staff in the Unit.
• Take part in any other training required.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff and colleagues in the unit.   
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
• Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff and visitors.
• Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.

What you’ll need to do the role:

• Good standard of general education - NVQ Level 1 or  2  in :- Cleaning  Building  interiors (desirable)
• Good reading and writing ability.Numeracy skills.
• Basic Health and Safety certificate (or able to obtain)
• Basic Food Hygiene certificate (or able to obtain)
• Experience in a customer focus environment. (experience working in a hospital is desirable)
• Able to communicate clearly with others.Able to work well as part of a skilled team.
• Live within an acceptable travelling time of the Hospital.
• Able to work additional hours often without prior notice and when required.

What we offer

• Competitive salaries with annual reviewsUp to 6% contributory pension scheme.
• 27 days annual leave rising to 29 after 5 years and 33 after 10 years (including Bank Holidays).
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.