Contractor Control Lead Receptionist

Contractor Control Lead Receptionist

UK Defence Academy, Swindon, SN6 8LA

Permanent, Full time, Mon-Thurs 07:30-3:30pm, Fri 07:30am-3pm

£23,000 - £25,000 depending upon experience

Serco have a fantastic opportunity for a Contractor Control Lead Receptionist to join the Central Services team at the Defence Academy.

Reporting to the Head of Central Services, you will play a key role in ensuring that all contractors are properly inducted and fully compliant with relevant Health and Safety procedures.

In addition, the post holder will provide vital support and contribute to the smooth delivery within the department. The ideal candidate will demonstrate a positive proactive approach to the role and will be committed to delivering customer service excellence.

Main responsibilities:

The CCO requires the pre-booking of arrival to site by contractors via sponsors. The provision of a compulsory site induction which includes a site safety brief and site related information are carried out by the CCO and are valid for 12 months. Contractors are accountable for informing their sponsor their daily working and work location onsite at, all times.

• Provide all sub-contractor employees with Health and Safety and respect on site safety briefing via induction video carried out annually.
• Maintain induction spreadsheet
• Be able to account for sub-contractor employees working onsite at all times using the sign in process, including knowledge of their expected working location (all provided via sponsor on form received at TopDesk)
• Ensure TopDesk is up to date and all upcoming visits printed and induction dates checked.
• Record all daily numbers on Master spreadsheet and share with relevant stakeholders.
• Lanyards will only be issued once the CCO has confirmed that inductions are in date and a CCO notification form has been received.
• Update daily expected visits at end of day and contact sponsors to notify of ‘no shows’
• Record numbers of on-site contractors daily and ensure names are spot checked twice a week for reconciliation purposes.
• Empty the post-box and reconcile to signing-in book the late returned passes.
• All Contractors must sign in and out on commencement and completion of work every day.
  • On Site Contractors - Pink Passes
  • Off Site Contractors - Yellow Passes
  • CDM Projects - Orange Passes
• Provide resilience cover for the SSRC and JSCSC Reception teams, when required 

What you’ll need to do the role:

• Good level of general education
• Excellent customer service skills
• Professional and engaging communication using a variety of methods (spoken, written)
• PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential)
• Strong interpersonal skills - engaging well at all levels and with different cultures
• Ability to work unsupervised and to cope under pressure, balancing conflicting demands of customer and colleagues, maintain composure
• Ability to work collaboratively in a team environment or individually
• To support innovation and continuous improvement; contribute to solving problems and generating ideas; facilitate transformational change
• Deliver against own objectives; demonstrate personal drive and self-development.
• Flexibility and adapts to change

What we offer:

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums.
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

Why Serco? 

• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

MoD Security Clearance. Due to the nature of the organisation, all employees of Serco are required to be security cleared to BPSS/SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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