Estates Operations Manager

Serco: Great Western Hospital, Swindon, SN3 6BB 
Permanent, Full-time (37.5 hours per week, predominantly Monday to Friday. Participation in a weekend duty manager rota (approximately 1 in 8 weekends) and occasional evening or night working may be required to support operational delivery)

Up to £64,000 per annum + excellent benefits

Ready to impact a better future?

As an Estates Operational Manager in our Health team at Great Western Hospital, you'll lead the delivery of operational Hard Facilities Management services across a busy healthcare environment. You'll ensure critical building services, plant, equipment and infrastructure remain safe, compliant and fully operational, supporting excellent patient care and service delivery.

Our work touches lives every day. In this role, you'll help create a safe and reliable healthcare estate that enables clinicians, patients and visitors to receive the best possible experience. Through leadership, innovation and continuous improvement, you'll make a positive impact on communities while helping to impact a better future.

What you'll do as an Estates Operational Manager

• Lead and manage the operational Hard Facilities Management service, ensuring safe, compliant and effective delivery across the hospital estate.
• Build trusted relationships with the NHS Trust, PFI partners, contractors and other stakeholders to support service excellence and positive outcomes.
• Drive operational performance through effective management of KPIs, compliance requirements, risk management and continuous improvement initiatives.
• Lead, motivate and develop multidisciplinary teams, creating headroom for people to grow while promoting high performance and engagement.
• Manage operational budgets, identify efficiency opportunities and support financial planning and forecasting activities.
• Support capital and asset replacement projects, planned maintenance programmes and business continuity arrangements across the estate.

Does this sound like you?

• IOSH Managing Safely qualification or a higher health and safety qualification.
• Proven experience managing Hard Facilities Management services within a complex environment, ideally within healthcare.
• Strong leadership skills with experience managing managers and developing high-performing teams.
• Knowledge of building services, healthcare technical standards (HTMs), compliance requirements and operational risk management.
• Experience managing budgets, driving change, improving operational performance and building strong stakeholder relationships.
• Confident using business systems and applications, with strong communication, influencing and problem-solving skills.

What we offer

• 33 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let's impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.