Support Services Co-ordinator

Support Services Co-ordinator

UK Defence Academy, Shrivenham, SN6 8LA

Permanent,

Full Time, (Monday – Friday, 37 hours per week)

£27,572.50 per annum plus benefits 

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.

Key Responsibilities:

• Third Party income generation (3PIG) for Serco at the Defence Academy. This involves selling irreducible spare teaching space to external customers for events, seminars or courses to generate revenue.
• Document control co-ordination for the department. Ensuring departmental Local Operating Procedures (LOP’s), Work Instructions (WI’s) and other standard documents are reviewed and updated when required. Monitoring of department work instruction register.
• Department Controller for the Serco Defence Academy Business Continuity Plan (BCP). 
• Learning Support involving pulling reports from the LMS system and updating training matrices.
• Continuous improvement project focused role that will improve the service we provide to our customer.
• Emergency cover for business-critical activities within the Support Services department. This role will have a broad knowledge of the department as a whole and be able to cover the basic core services of a variety of teams in emergency situations (sick leave, annual leave etc).
• Provide support to the Line Managers of the department during peaks in workload or ad-hoc situations – note taker, recruitment support, new starter training as an example.

 What We're Looking For:

• Previous Administration experience.
• Proven organisational skills, ability to proactively manage workload and negotiating deadlines where necessary.
• PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential) and Power point (desirable).
• Professional and engaging communication, at all levels, using a variety of communication methods (spoken, written).
• Ability to work unsupervised and to cope under pressure, with conflicting demands of customer and colleagues, maintaining composure.
• Enthusiasm for team cohesion, wellbeing and generating new initiatives.
• Deliver customer service and strengthen and build collaborative customer relationships.
• Ability to interpret/analyse information.
• Previous Event Management experience (desirable).

What We Offer: 

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Fully equipped riding stables, with the opportunity for lessons.

• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

MoD Security Clearance. Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.  

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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