Transport Coordinator

Transport Coordinator

UK Defence Academy, Shrivenham, SN6 8LA

Permanent, Full time, 37 hours Monday-Friday

£27,452 per annum plus benefits

Serco have a fantastic opportunity for a Transport Coordinator to join the team at the Defence Academy based in Shrivenham. Sitting within a beautiful and secure site, the Defence Academy is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.

As the Transport Coordinator, you will have primary responsibility for the efficient and optimal scheduling of MOD road transport requests and the safe running of the MT Office. Additionally, you may be required to undertake driving duties, vehicle cleaning and associated tasks on the DACI contract.

The ideal candidate will have strong communication and customer service skills, and a proactive, problem-solving mindset. Familiarity with Microsoft 365 tools is preferred, along with the ability to manage workloads under pressure.

Main responsibilities of the role include:

• Daily scheduling of customer provided and Serco fleets.
• Booking of third-party transport suppliers.
• Assisting in the management of driver databases.
• Producing monthly reports.
• Take a pro-active role within the team to liaise with customers and be fully conversant with workload.
• Handle telephone calls, emails, self-service, and customers visits to the MT.
• Provide cover in times of absence of colleagues.
• Ensure departmental Work Instruction and customer help guides are created, reviewed and updated on a regular basis.

What you'll need to do the role:

• Experience of transport coordination in either Defence or Commercial environment.
• Excellent written, verbal communication and customer service skills.
• Methodical and logical in approach, innovative thinker, problem solving skills.
• Strong IT literacy, and prior experience using Microsoft Office 365 including Teams.
• Excellent customer service and communication skills, both written and verbal.
• Ability to proactively manage workload and cope under pressure, with conflicting demands of customer and colleagues.
• UK Driving Licence Category B held for 3 years+.

Why Join Us? 

• Beautiful site and surroundings with free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

MOD Security Clearance.

This role requires SC clearance. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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