Case Worker

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Meaningful work supporting vulnerable communities

• Supportive, inclusive team environment

• Structured training and career development

• Government-backed long-term contract

• Access to Serco’s Employee Assistance Program

• Flexible working options and work-life balance

Make an impact at Serco

The Return and Reintegration Assistance Program (RRAP) supports eligible non-citizens who wish to voluntarily return to their home countries. We deliver this essential program on behalf of the Department of Home Affairs with empathy, care and professionalism. As a Case Worker in our RRAP team, you'll provide holistic, person-centred support to individuals navigating their return journey. You’ll manage tailored case plans, coordinate access to services, and lead outreach activities to build awareness and community trust.

As a Case Worker in the RRAP team, you’ll make a positive impact by:

• Delivering tailored, person-centred support for individuals returning home

• Managing comprehensive case plans to meet client needs

• Facilitating travel logistics, incidentals and wellbeing support

• Providing clear, accurate information to support voluntary return decisions

• Conducting outreach to raise awareness and build stakeholder relationships

• Supporting team members to ensure high-quality service delivery

Serco is a place for you

You could be a great fit if you have:

• A Diploma (or higher) in Social Work, Psychology, Counselling, or related field (desirable not essential)

• Experience in case management or support roles with vulnerable clients

• Strong cultural awareness and ability to build rapport with diverse communities

• Excellent time management and documentation skills

• A current driver’s licence and First Aid/CPR certifications (or willingness to obtain)

• Valid Working with Children Check (or willing to obtain one)

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.