Client Contact & Call Centre Coordinator

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Meaningful work supporting people returning home voluntarily

• Structured training and continuous learning programs

• Inclusive and supportive team culture

• Opportunity to develop stakeholder engagement skills

• Flexible roster arrangements and hybrid working support

• On-call allowances and paid professional development

Make an impact at Serco

As a Client Contact and Customer Coordinator in the Return and Reintegration Assistance Program (RRAP) team, you’ll be helping people voluntarily return home in a safe, informed, and supported way. You’ll be the first point of contact for client enquiries, delivering accurate information with care and professionalism. Working with a compassionate team, you’ll support people with complex needs through sensitive conversations and coordinated processes.

As a Client Contact and Customer Coordinator in the RRAP team, you’ll make a positive impact by:

• Providing person-centred guidance to clients navigating voluntary return support

• Managing enquiries via phone, email, and web, offering accurate, respectful responses

• Supporting internal processes including documentation, reporting, and compliance

• Liaising with government departments and reintegration partners on client progress

• Developing effective communication tools and contributing to internal audits

• Case managing individuals based on Nauru and coordinating with support teams

Serco is a place for you

Your ideal skills & experience:

• Experience working in client-facing or contact centre roles, ideally in service delivery

• Excellent communication, organisation, and time management skills

• A Certificate III (or higher) in business, community services, or a related field

• Demonstrated cultural sensitivity and a trauma-informed approach

• Familiarity with case management systems and compliance environments

• A valid driver’s licence, First Aid certification, and current Working with Children clearance

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.