Client Services Manager

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Flexible work options to support balance and wellbeing
• Career development and leadership pathways
• Supportive and inclusive team culture
• Employee wellbeing and assistance programs
• Opportunities to work across diverse sites and communities
• Access to training and continuous learning

Make an impact at Serco

As a Client Services Manager, you’ll lead the delivery of cleaning services across schools and agencies, ensuring high standards of quality, safety and care. You’ll work closely with on-site teams and stakeholders to create safe, clean and welcoming environments. This role brings together leadership, relationship building and operational excellence. You’ll be part of a collaborative team focused on continuous improvement and meaningful outcomes.

As a Client Services Manager in the Facilities Management team, you’ll make a positive impact by:

• Managing day-to-day cleaning service delivery across allocated sites
• Leading, supporting and developing cleaning teams to thrive
• Building trusted relationships with schools and agency partners
• Ensuring compliance with service plans, safety and quality standards
• Monitoring performance, audits and continuous improvement actions
• Coordinating term break cleaning and responding to service needs

Serco is a place for you

You could be a great fit if you have:

• Experience leading teams in facilities, cleaning or service delivery environments
• Proven ability to lead, engage and devlop diverse teams
• Strong communication skills and a collaborative, inclusive approach
• Confidence managing rosters and performance outcomes
• Experience supporting safety, quality and compliance standards
• A valid Australian driver’s licence and a Working with Children's Check willing to obtain one is fine if you don't already hold a WWCC)

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.