General Manager - Facilities Management

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible work arrangements – the role can be based in Sydney or Melbourne
• Opportunities to lead high-impact justice infrastructure services
• Access to global leadership and development programs
• Structured career progression and succession pathways
• Company-supported travel across Australia and New Zealand

Make an impact at Serco

We’re looking for a strategic and people-centred leader to guide the delivery of end-to-end Facilities Management services across our Justice contracts in the Asia Pacific region. This is a high-impact leadership role responsible for hard and soft services including infrastructure, asset management, cleaning, catering, waste, and grounds maintenance. You’ll collaborate across a matrix structure and lead initiatives that drive innovation, sustainability, and safety across all our prison sites.

As the General Manager of Facilities Management in the Justice team, you’ll make a positive impact by:

• Leading and inspiring multi-disciplinary FM teams through a matrix model
• Managing national FM operations including heritage asset oversight
• Ensuring compliance with safety, HACCP, ISO 55001, and sustainability standards
• Supporting growth through mobilisation, contract transitions and service innovation
• Driving financial performance and delivering against strategic KPIs
• Strengthening partnerships with internal and external stakeholders across Government and PPP models

Serco is a place for you

To be successful in this role you’ll have:

• At least 10 years’ experience in senior facilities or operational leadership roles
• Extensive experience in Hard & Soft Facilities Management in a complex high critical infrastructure environment
• Tertiary qualifications in Facilities Management, Engineering or related fields
• Budget management experience within complex organisations
• HACCP or food safety certification and understanding of ISO frameworks
• Ability to travel frequently across Australia and New Zealand
• Experience within a PPP, custodial or secure infrastructures, or government (desirable)

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.