Injury Management Advisor

Injury Services Advisor (NSW)

Serco is a place where you can grow

Your impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Flexible hybrid working arrangements

• Career development and progression opportunities

• Supportive leaders who value your expertise

• Access to wellbeing and employee assistance programs

• Inclusive culture where everyone feels safe and supported

• Long-term, Government-backed contract stability

Make an impact at Serco

As our Injury Management Advisor (NSW), you’ll play a key role in supporting our NSW sites and contracts with specialist injury management and workers compensation expertise. Reporting to the NSW Self-Insurance & QLD Injury Services Manager, you’ll manage a portfolio of claims and partner closely with leaders to achieve safe, sustainable return to work outcomes. You will play a key role in the continued development of our NSW Self-Insurance Workers Compensation Program, refining and building processes that improve care and outcomes for our people.

As an Injury Management Advisor in the ASPAC HSE team, you’ll make a positive impact by:

• Managing a workers compensation and injury management portfolio, end to end claims

• Developing and implementing tailored injury management and return to work plans

• Partnering with leaders, insurers and health providers to achieve sustainable outcomes

• Coaching and supporting sites to identify suitable duties and recover at work plans

• Analysing claims trends to inform prevention and wellbeing initiatives

• Delivering injury management training and practical guidance to stakeholders

Serco is a place for you

You could be a great fit if you have:

• Minimum 3 years’ experience in NSW workers compensation or injury management

• Strong knowledge of NSW Workers Compensation legislation and best practice

• Experience in Self-Insurance desirable
• Experience in other Australian state jurisdictions desirable 

• Experience developing Recover at Work plans and managing complex claims

• Confidence building trusted relationships and influencing diverse stakeholders

• Qualifications in a relevant health discipline (desirable) and NSW RTW Coordinator training

• Resilience, sound judgement and the ability to self-manage in a dynamic environment

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.