Custodial Manager

Serco: HMP Thameside

Permanent, Full Time

£37,800 pa + £6,200 LWA + Excellent Corporate Benefits Package

We're recruiting Custodial Managers to join our Justice & Immigration team at HMP Thameside, a Category B establishment for adult males, with safety and security at the heart of it.

This is a role for someone who is looking to make a real difference and who understands that no two days are the same! As a designated CM you can be assigned to any role within the prison - what will never change is your commitment, enthusiasm and support of our prisoners through positivity and engagement.

You will line manage your team with a collaborative approach and promote Serco and the policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas.

A challenging, demanding varied role reporting into the Senior Custodial Manager and some of your duties will include:

• Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely when carrying out activities
• Be responsible for incident management documentation
• Ensure actions arising from audits, inspections, local self-audits, etc. are delivered
• Plan staff rotas and work actively to plan and manage delivery of the regime

What you’ll need to do the role

First and foremost, you will need to be qualified as a trained Prison Custody Officer and you will have attended and passed a previous CM Assessment Centre, either fully or partially. Those who have been partially accredited must be able to evidence a clear development plan outlining what key elements they need to improve based on the feedback and results from the CM Assessment Centre

In addition, you must be able to clearly demonstrate evidence of a commitment to learning, whether on the job (i.e. projects, secondments, volunteering to lead work outside your role) and/or formal learning

A critical accountability in this role is the line management of people to ensure they have the knowledge, skills and confidence to carry out their roles. You will embody the principles of dignity, decency and security, demonstrating these actively to colleagues, prisoners and all of our stakeholders.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• A safe and supportive culture
• Chance to contribute to innovation in the public services/prisons sector
• The chance to make a positive difference and contribute to innovation in the public services sector
• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.