Administrative Support staff

Job Introduction

Serco is a trusted partner of European Institutions and International Organisations, providing ICT services and Contact Centre management across Europe. Our expertise ranges from information systems support to consultancy services delivered under governmental frameworks, supporting key entities such as the European Commission and its Executive Agencies. As a leader in Service Integration and Management, we ensure the seamless delivery of services across multiple platforms, reflecting our strong commitment to quality and operational excellence.

We are currently seeking a Administrative Support Staff to join our team supporting the EuroJust in The Hague, Netherlands, as well as in other locations across Europe. 

Key Responsibilities

• The administrative employee must have knowledge in Microsoft 365.
• He/she needs to be able to familiarise with internal IT tools and programs (e.g. MADRAS, etc.).
• According to this Agreement quality monitoring shall be performed regularly by using CCP. Regular feedback of the Contractor needs to be given in order to be able to continuously develop this tool and the related working procedures.
• The Contractor’s staff needs to support developing, maintaining and updating documentation needed for the Services required in this Agreement.
• The Contractor’s staff shall be required to undertake administrative tasks like monitoring the various functional in-/out mailboxes of the Central Logistics unit, the tracing of lost items of registered mail, lost courier items and lost internal mail items, etc.
• Telephone and personal communication with internal and external customers must take place in one of the official office languages. Good communications skills are necessary for this function.
• Relevant statistics and reporting referring to quality monitoring, services provided, inventories and any other service-related topics need to be provided.
• In case of absence of the Contractor’s site manager the administrative employee has to take over these tasks.

Languages Required

• English
• Dutch