Regional Head of Outreach

Regional Head of Outreach

Location: Based at one of the AFRS Regional hubs / hybrid working
Salary: Competitive salary plus excellent benefits including job need vehicle
Schedule: 37.5 hours per week, Monday to Friday. Flexibility will be required on occasion to attend events, including occasional weekends, stakeholder engagements and meetings at other regional locations.

Regional hubs are located in Belfast, Birmingham, Cardiff, Glasgow, Leeds, London, Manchester and Plymouth. We welcome applications from across the UK, with the successful candidate expected to attend their nearest regional hub 2-3 times per week.

Ready to impact a better future

This is an exciting opportunity to join the Armed Forces Recruitment Service (AFRS) as a Regional Head of Outreach, playing a key role in building meaningful partnerships and strengthening engagement with communities across your region.

As Regional Head of Outreach, you'll lead the development and delivery of innovative outreach strategies, working with a diverse range of stakeholders to raise awareness of Armed Forces careers and support recruitment objectives. You'll lead a talented team, deliver impactful engagement programmes, and help shape how communities connect with one of the UK's most important recruitment programmes.

This is a unique opportunity to influence recruitment outcomes on a regional scale and make a visible contribution to the future success of the Armed Forces Recruitment Service.

What you'll do as a Regional Head of Outreach

• Deliver the Regional Outreach Plan, ensuring activity aligns with strategic objectives and recruitment priorities.
• Lead, inspire and develop a regional outreach team to deliver exceptional engagement activity.
• Build and maintain strong relationships with customers, community organisations, education providers, and other key stakeholders.
• Drive the planning and delivery of outreach events, campaigns and engagement initiatives across the region.
• Use performance data and market insight to identify opportunities, improve outcomes and maximise impact.
• Collaborate with recruitment, marketing and operational teams to ensure a joined-up approach to candidate attraction.

Does this sound like you?

• Proven experience leading teams and delivering strategic or operational objectives.
• Able to thrive in a fast-paced environment, balancing multiple priorities while maintaining a focus on results.
• Strong stakeholder management and relationship-building skills.
• Excellent communication and influencing abilities.
• Experience using data and insight to inform decision-making and drive performance.
• Degree-level qualification (beneficial) or equivalent professional experience

What we offer

• 25 days' holiday plus bank holidays
• Job need vehicle
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Our employee networks support connection by providing spaces for collaboration, learning and belonging.

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let's impact a better future, together.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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