Activities Administrator

Location: Staffordshire, ST14 8XR
Working Hours: Part-time, 20 hours per week flexible within the hours of 8am – 5pm
Salary: £25,467.00 per annum + Excellent benefits

We are seeking a highly organised, proactive, and reliable Activities Administrator to join our Education, Skills & Work (ESW) team within the prison. This vital role supports the Head of Offender Education, Skills & Work (HOESW) and the wider team to ensure the smooth, effective delivery of education, skills, and work programmes that make a real difference to learners and the wider establishment. Please note you will be working with the prisoners face to face for this position.

If you thrive in a fast-paced, purposeful environment and want to contribute to positive outcomes for others, we would love to hear from you.

Key purposes:

1. Administrative Support

• Prepare reports, briefings, presentations, and correspondence.
• Assist with coordinating key operational tasks and priority actions for the ESW leadership team.

2. Meeting Coordination

• Record clear, accurate, and timely minutes.
• Track actions and proactively follow up with responsible staff.

3. Events & Recognition

• Plan and support learner recognition events, achievement ceremonies, and staff/peer mentor appreciation activities.
• Coordinate venues, materials, certificates, and resources.
• Produce promotional materials such as posters, notices, and invitations.

4. Record Keeping & Data Management

• Maintain accurate records, including training logs for ESW managers.
• Manage digital and physical filing systems to ensure information is organised, accessible, and audit-ready.

5. Communication & Coordination

• Act as a central point of contact for internal and external enquiries related to Education & Work.
• Provide frontline administrative support within the prison’s college areas, including supporting learners and college-based managers.

6. Compliance & Professional Standards

• Follow prison security procedures, data protection rules, and safeguarding requirements.
• Maintain high professional standards when dealing with staff, learners, visitors, and external partners.
• Identify opportunities to improve and streamline administrative processes.

What We’re Looking For:

Essential Skills & Experience

• Excellent organisational and time-management skills.
• Strong written communication skills, including confident minute-taking.
• Competence with Microsoft Office (Word, Excel, Outlook) and data systems.
• Ability to prioritise competing demands in a fast-paced, secure environment.
• High attention to detail and accuracy in record-keeping.

Key Behaviours

• Professionalism: trustworthy, reliable, maintains appropriate boundaries.
• Teamwork: supportive and contributes positively to team culture.
• Communication: clear, confident, and adaptable with varied stakeholders.
• Integrity: manages sensitive information responsibly.
• Adaptability: able to respond effectively to operational changes.

Desirable

• Experience—professional, voluntary, or lived—within the criminal justice system (prison, probation, voluntary sector).
• Experience supporting adults in a learning environment.

What we offer

• Salary Band 6
• Pension – 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.