Psychological Services Administrator

PSYCHOLOGICAL SERVICES ADMINISTRATOR

Location: HMP Dovegate, Uttoxeter, Staffordshire ST14 8XR
Salary: £26,765.87 per annum plus excellent benefits 
Schedule: 40 Hours per week, Monday – Friday 8.30am – 5pm (flexible within office hours)

Ready to impact a better future?

As a Psychological Services Administrator in our HMP Dovegate team, you will provide comprehensive administrative support to the Offending Behaviour Programmes and the wider Psychological Services Team. The role is essential in ensuring the efficient management of programme documentation, prisoner information, and administrative processes in a busy and sensitive working environment.

 What you’ll do as a Psychological Services Administrator

• Log, process, and respond to applications and referrals for Offending Behaviour Programmes
• Prepare and maintain files for audit purposes and complete relevant audits
• Prepare group materials for facilitators in advance of programme delivery
• Ensure daily filing, archiving, and secure management of prisoner records
• Take accurate minutes and distribute documentation for relevant meetings, including Post Programme Reviews (PPRs)
• Provide administrative support to Treatment Managers and Programme Managers, including prisoner needs analysis and maintaining programme waiting lists
• Carry out general administrative duties as directed by the line manager, including mail handling, photocopying, filing, and stationery ordering
• Support the wider Psychological Services department with the management and processing of psychology files in line with data protection and ethical requirements
• Arrange dates, venues, and any special requirements for Post Programme Reviews, demonstrating flexibility to maximise attendance
• Distribute post-programme reports and review minutes to prisoners and relevant staff, ensuring appropriate filing
• Maintain and update psychology file databases and other administrative systems

Does this sound like you?

Experience

• Essential: Previous administrative experience in a busy working environment
• Desirable: Experience of working within a prison or secure environment, with knowledge of Offending Behaviour Programmes and resettlement pathways

Knowledge

• Good working knowledge of Microsoft Office
• Understanding of data protection and information-sharing guidelines

Skills and Attributes

• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage and prioritise a high workload
• Ability to work effectively under pressure as part of a busy team
• Confident liaising with a wide range of internal and external stakeholders, including staff and prisoners
• Ability to work collaboratively as part of a team
• Commitment to continuous improvement and self-reflection
• Ability to maintain professional boundaries and demonstrate resilience in a prison environment

 Vetting and checks: 

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer 

• Pension: Up to 6% contributory pension scheme 

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression 

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service 

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel 

• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity 

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. 

Let’s impact a better future, together. Apply today. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.