Productivity & Collaboration Services Administrator

Job Introduction:

Required Services:   Productivity & Collaboration Services Administrator

Duration:   6 months Possibility of contract extensions based on performances

Location:   Valencia, Spain or remote within Poland, Romania, Czech, Hungary, Portugal, Spain, Greece, Bulgaria, Slovakia 

UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. ICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.

https://www.un.org/sustainabledevelopment/sustainable-development-goals/

Background information:

As part of the UNICC Digital Workplace Service Unit (OPEW) located in the UNICC Office in Valencia (Spain), the consultant will be responsible for performing the administrative tasks related to Digital Workspace services for UNICC and its clients.

Required Profile:

UNICC requires consultancy services to deliver on-going support and administration of Collaboration and Productivity Services such as Microsoft 365 services, including Exchange, SharePoint, Teams, Entra ID and other related messaging and collaboration systems in enterprise environments.

Scope of Work / Duties of Consultant:

• Design, implementation, administration and maintenance of M365 services in ICC partners operations, under Exchange, SharePoint, OneDrive and related services.
• Responsible for implementing, managing and maintaining standard configurations, monitoring and analysis tools, as well as assisting with the solution of the problems related to ICC or ICC partners as a part of the incident management process.
• Design, final testing and deployment of messaging and collaboration solutions and related systems as well as all related technical documentation as part of release management process.
• Analysing the technical needs of customers, end-users and stakeholders while helping identify technical problems and propose solutions as a part of problem management process.
• Resolve incidents, implement and participate to problem resolutions;
• Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Messaging and Collaboration services;
• Collaborate with other teams to define and develop documented procedures;

The standard workday is 8 hours per day (Monday to Friday) with the possibility of overtime to cover weekends, holidays and possible coverage out of business hours when required.

Required Technical Skills:

The resource MUST have the following skills and experience:

• At least 3 years of experience in managing, operating, and maintaining a large, multi-site and complex messaging infrastructure based on Microsoft Exchange.
• At least one year of experience working with customers on the Cloud and M365 specific solutions and deployments.
• Excellent knowledge and hands-on experience as global administrator for Microsoft 365 tenant
• Excellent knowledge of Microsoft Exchange on-prem and Exchange Online, MS Teams, SharePoint Online, OneDrive for Business and others.
• Excellent knowledge managing email hygiene solutions, such as EOP, ATP-defender or Cisco IronPort.
• Excellent knowledge managing and supporting SMTP Email relay systems with Postfix.
• Excellent knowledge of anti-spam standards, such as SPF, DKIM and DMARC
• Very good knowledge in PowerShell scripting and MS Graph to automate processes in MS Exchange Online, SharePoint Online, Teams and other M365 components.
• Very good knowledge of MS Active Directory / Azure Identity in a complex environment (Azure Active Directory, MFA, application registration, etc.).
• Exposure in migration projects from on-premises systems to Microsoft 365 and/or tenant to tenant migration and related integration features.
• Compliance (DLP, Purview, eDiscovery)
• Excellent knowledge of English (both written and verbal).

The resource SHOULD have the following skills and experience:

• Exposure in Information Security Management System (ISMS: ISO 27001), ITIL framework and other industry standard related best practices.
• Good understanding of Management and Monitoring tools such as SCOM.

Required Soft Skills:

• Customer-facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ability to find innovative solutions
• Willingness to learn on the job
• Conflict management & cooperation
• Able to work autonomously

Desirable certifications:

• Microsoft 365 Certification(s) & other relevant Microsoft Certification.
• Google Workspace official training or Certification.

Teleworking Option:

Up to one day of teleworking per week is permitted. 

On-call requirements:

The consultant will participate in an on-call rotation, expected to be approximately one week per month depending on team size. Standby support and shift work may also be required. 

Key Information on On-Call Work and Overtime

Important to note regarding On-Call Requirements & Overtime

Overtime Fees:

• Mondays to Saturdays: 125% of the daily rates
• Sundays & UNICC Public Holidays: 150% of the daily rates On-call Services