Storage & Backup Engineer

Job Introduction

Required Services:   Storage & Backup Engineer

Duration:   6 months (Possibility of contract extensions based on performance)

Location:   Valencia, Spain, Brindisi, Italy or remotely within Region 3 (Southern & Eastern Europe)

ICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. ICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.

https://www.un.org/sustainabledevelopment/sustainable-development-goals/

Background information:

The ICC Service Desk Unit is looking to enhance the capacity of the team, to support the operations in the delivery of support services to its customers following the IT frameworks and standards (ITIL operations and transition, ISO 27001 security) mission-critical infrastructure and with the support of demanding customers from a service desk perspective.

Required Profile:

This position is required to provide skilled, experienced and service-oriented Storage and Backup Engineer to provide engineering expertise and operational support to Storage and Backup infrastructure either within the organization or for partner entities. The role combines
architecture, design, implementation, and day-to-day administration, with responsibility for onboarding new services, adapting solutions to evolving technologies and customer needs, and ensuring reliable, secure, and recoverable infrastructure.
The consultant must work independently and collaboratively, provide technical expertise, learn quickly, adapt to change, prioritize competing operational and project demands, and deliver highquality results within agreed timelines.

Scope of Work / Duties of Consultant:

The incumbent will perform the following duties:
Provide engineering expertise and day-to-day administration of the organization’s storage and backup infrastructure, including the  following duties:

• Design and implement enterprise storage and backup architectures aligned with business, availability, recovery, capacity, and security requirements.
• Administer and maintain storage arrays, SAN fabrics, and backup platforms, including daily health checks, storage provisioning, host integration, backup client configuration, schedules, retention policies, and replication.
• Plan and execute installations, upgrades, migrations, capacity expansions, and proof-ofconcept deployments, including testing, validation, and rollback procedures.
• Monitor and analyze system health, performance, capacity, and backup success; resolve bottlenecks and implement improvements.
• Resolve incidents, problems, and service requests; provide Tier 3 support, lead root-cause analysis, and implement corrective and preventive actions.
• Perform restores and recovery tests, and support disaster-recovery exercises to validate data protection and recovery capabilities.
• Apply security controls, hardening standards, and approved configuration changes in accordance with established policies and change-management procedures.
• Collaborate with vendors and internal teams on maintenance, upgrades, interoperability, and complex issue resolution.
• Develop and maintain tools and scripts to automate storage and backup provisioning, monitoring, reporting, and routine operations.
• Deliver storage and backup projects for the organization and its partner entities, including technical assessments, business cases, project proposals, and operational handover.
• Maintain technical designs, configuration records, runbooks, and recovery procedures; share knowledge and promote best practices within the team.
• Participate in standby/on-call duties, planned maintenance, and other service-coverage arrangements when required.

Required Technical Skills (Essential):

The resource MUST have the following skills and experience:

• Minimum 8+ years of relevant IT work experience in managing and configuring enterprise Storage and Backup environments and related services in a complex heterogenous environment.
• Extensive hands-on experience in the administration and troubleshooting of block and file storage systems across multiple vendor platforms (e.g., NetApp, Dell PowerStore, Dell ECS systems)
• Excellent knowledge in the installation and administration of Enterprise Backup systems (e.g., DELL Avamar, PPDM, Data Domain, Veeam B&R and other market leaders in backup solutions)
• Expert-level troubleshooting and problem resolution for storage and backup infrastructures.
• Solid understanding and knowledge of storage technologies (Cisco/Brocade Fabric switches, VSANs, WWPNs, NPIV, multipathing, Fibre channel, iSCSI)
• Strong understanding of data protection, disaster recovery, and best practices in backup and storage management.
• Good understanding and knowledge of networking technologies.
• Working Experience in shell scripting and automation tools (e.g., Python, Ansible, Terraform)
• Ability to work under pressure with minimum supervision.
• Customer-centric approach to delivery and problem solving.
• Good knowledge of ITIL service management methodology

Required Technical Skills (Preferred):

The resource SHOULD have knowledge of the following:

• Experience with Hyper Converged Infrastructure or Software Defined Storage solutions is an advantage.
• Good presentation skills and ability to convey complex technical information to nontechnical audience.
• Experience with service reporting and business analytics.
• Experience with cloud storage solutions (e.g., AWS S3, Azure Blob Storage)
• Experience with virtualization technologies (e.g., VMware, Hyper-V)

Required Soft Skills:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Desirable certifications:

• IT diploma
• Industry-recognized certifications in Storage, Backup, or Cloud Technologies.
• Certifications in any programming language or scripting framework (e.g., Python, Ansible, PowerShell).
• ITIL, ISO20000, PRINCE2 certifications

Teleworking Option:

Required based on schedule and rotation

On-call requirements:

This may be required on an exceptional basis.

Key Information on On-Call Work and Overtime

Important to note regarding On-Call Requirements & Overtime

Overtime Fees:

• Mondays to Saturdays: 125% of the daily rates
• Sundays & UNICC Public Holidays: 150% of the daily rates On-call Services