Business Analyst - EU Confidential Security clearance
Posting Start Date: 11 Dec 2025
Location: Warsaw (POLAND), PL
Company: Serco Plc
Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Business Analyst for an EU agency in Warsaw, Poland and various locations around Europe.
Key Responsibilities
-
Models and documents value chain/streams, business processes, roles, capabilities and data.
-
Elicits and analyses business needs, requirements and user stories,
-
Supports business experts and product owners during definition of requirements and software
development
-
Maintains and tracks requirements/user stories in systems lifecycle
-
Transfers business, users and technical needs into business requirements specification,
-
Maps business goals, project benefits, priorities, components, system features
-
Analyses available systems
-
Supports identification of options for potential solutions
-
Supports preparation of business cases and feasibility studies
-
Contributes to systems design, testing, quality assurance, change management.
-
Responsible for designing, validating, and testing business processes for achieving business
process excellence
Skills
-
Has gone at least 1 time through the complete lifecycle of the software solution
-
Knowledge in business processes modelling using BPMN notation,
-
Knowledge in requirements/user stories elicitation and analysis,
-
Knows analysis/modelling notations like UML (capability diagram, activity diagram, state
diagram, logical data model etc.)
-
Is proficient in using modelling tools like Sparx Enterprise Architect, Aris Architect or others
-
Presents excellent analytical and communication skills
-
Holds ability to create and maintain analytical and project documentation effectively
-
Presents problem solving skills
Specific Requirements
- Has knowledge or experience from projects in the area of authentic and false identity and travel documents.
- Has knowledge or experience from projects related to systems processing large number of images.
Qualifications:
- Bachelor’s Degree
- This position requires eligibility for EU Classified Information (EUCI) at the level CONFIDENTIEL UE / EU CONFIDENTIAL. Only candidates who already hold this clearance or are eligible to obtain it can be considered.”
- Minimum English Language skills CEFR C1
- Minimum IT relevant professional experience of 8 years
(Required Certificates)
At least 2 certifications among:
- Certified Business Analysis Professional (CBAP) or equivalent
- Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent certifications recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)