Business Analyst - Software Development Team

Package Description

Joining Serco amazing team offers:

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Freelance Business Analyst in a Software Development Team for an EU Agency in Warsaw, Poland, and various locations around Europe.

Key Responsibilities

• Models and documents value chain/streams, business processes, roles, capabilities and data.
• Elicits and analyses business needs, requirements and user stories,
• Supports business experts and product owners during definition of requirements and software development
• Maintains and tracks requirements/user stories in systems lifecycle
• Transfers business, users and technical needs into business requirements specification,
• Maps business goals, project benefits, priorities, components, system features
• Analyses available systems
• Supports identification of options for potential solutions
• Supports preparation of business cases and feasibility studies
• Contributes to systems design, testing, quality assurance, change management.
• Responsible for designing, validating, and testing business processes for achieving business process excellence
• Responsible for taking a holistic approach in the planning and managing of a programme for continuous improvements of business processes
• Responsible for coaching Frontex staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes
• Collaborates with owners of end-to-end processes to continually seek out process improvements
• Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains)
• Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs
• Quantitatively analyses business processes, performing cost-benefit and what-if analysis
• Plans organizational changes process
• Implements performance monitoring systems for business processes
• Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)
• Supports definition of transition roadmaps for business architectures

Knowledge and skills

• Has gone at least 1 time through the complete lifecycle of the software solution
• Knowledge in business processes modelling using BPMN notation,
• Knowledge in requirements/user stories elicitation and analysis,
• Knows analysis/modelling notations like UML (capability diagram, activity diagram, state diagram, logical data model etc.)
• Is proficient in using modelling tools like Sparx Enterprise Architect, Aris Architect or others
• Presents excellent analytical and communication skills
• Holds ability to create and maintain analytical and project documentation effectively
• Presents problem solving skills

Specific Requirements

• Demonstrates strong expertise in SharePoint and SharePoint platform-specific tools.
• Has proven experience in gathering, analysing, and prioritising business needs, requirements, and user stories.
• Exhibits exceptional collaboration and stakeholder engagement skills.
• Shows versatility across technologies and platforms.

Qualifications

• Bachelor’s degree or higher.
• A degree in ICT or a related field is mandatory.

Required Certifications

• At least two certifications from the following:
• Certified Business Analysis Professional (CBAP) or an equivalent certification.
• Certified UML Professional at Foundation Level, BPM 2 Fundamental Level, or an equivalent certification.
• Other internationally recognised equivalent certifications, subject to acceptance as valid credentials by the Contracting Authority.