Custodial Operations Manager

Serco: HMP Fosse Way 

Permanent, Full Time

£35,795 - £44,344 per annum DOE + Corporate Benefits Package

Serco is recruiting Custodial Operations Managers to lead staff and oversee the safe, secure, and humane management of prisoners at HMP Fosse Way, Category C resettlement prison in Leicester housing around 1,700 prisoners. This key leadership role ensures that daily operations, security, and rehabilitation activities run efficiently and in line with national standards and Serco’s values.

Key Responsibilities

• Lead, motivate, and manage custodial staff to deliver a safe and rehabilitative environment.
• Oversee prisoner accommodation, key working, and regime delivery to ensure positive staff–prisoner relationships.
• Maintain compliance with all security, safety, and operational policies (including ACCT, Violence Reduction, and Local Security Strategy).
• Manage key operational areas such as the Residential Function, Care & Separation Unit, Visits, Security, and Reception.
• Monitor performance metrics and contribute to contract KPIs and service improvements.
• Conduct staff performance reviews, manage attendance and disciplinary matters, and promote professional development.

What You’ll Need

• Minimum 2 years’ custodial experience with prior line management responsibility.
• Completion of mandatory custodial training (Key Worker, Five-Minute Intervention, PCO Portfolio).
• Strong leadership, communication, and conflict resolution skills.
• Commitment to diversity, inclusion, and prisoner rehabilitation.
• Computer literacy (Excel, Word, Outlook).

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package – discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
• Serco ShareSave - where employees can own a part of the company and invest in their future.
• Employee Assistance Programme
• Opportunities to gain additional qualifications
• Free on site parking
• Use of on site gym
• Subsidised meals

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.