Deputy FM Manager

Serco: HMP Fosse Way, LE18 4WS

Permanent, Full Time (Mon - Fri, 8:00 - 16:30)

£43,302 per annum + Corporate Benefits Package

Ready to impact a better future?

As a Deputy FM Manager in our Justice and Immigration Facilities Management team, you’ll help create safe, well‑run environments where colleagues and the people in our care can thrive. Your work will directly support the smooth operation of essential services while contributing to a positive impact on communities.

You’ll play a vital role in keeping our sites compliant, efficient, and future‑focused — ensuring maintenance activity is prioritised, organised, and delivered to the highest standard. By supporting colleagues, contractors, and operational teams, you’ll help create solutions that make a real difference every day.

What you’ll do as a Deputy FM Manager

You’ll be entrusted to:

• Organise and allocate daily maintenance tasks, ensuring activity aligns with safety, compliance, and contractual priorities.
• Track, monitor, and manage work progress, productivity, and quality across all trades.
• Oversee planned and reactive maintenance, using the CAFM system to programme work in line with SFG20 requirements.
• Support safe working practices through risk assessment, equipment checks, and adherence to specifications.
• Lead, motivate, and support a diverse team of skilled and semi‑skilled colleagues in line with our core values of Trust, Care, Pride and Innovation.
• Oversee contractors, ensuring they follow risk assessments and method statements and maintain high standards of work.
• Act as an Approved Person where qualified (e.g., HV/LV electrical, pressure systems, confined spaces, work at height, hot works).
• Deputise to the Contract Manager in his absence

Does this sound like you?

You’ll be a great fit for this role if you have…

• GCSEs including Maths and English.
• A recognised qualification as an Approved Electrician (JIB, 17th Edition), or HVAC qualifications such as COCN1, ICPN1, TCP1, CDGA1, CIGA1, or BMP1. Or Fire & Security qualification.
• Experience managing HVAC systems, ideally with Trend or Honeywell BMS.
• A qualification in the Control of Legionella.
• Experience leading teams and managing workflow, productivity, and quality across a busy maintenance operation.
• Strong technical knowledge across HVAC and electrical systems, including fault finding and diagnostics.

Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.