Offender Management Unit Records Clerk

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Posting Start Date: 23 Sept 2025

Location: Wingston , Leicester, Leicestershire, GB, LE18 4TN

Company: Serco Plc

Leicestershire, LE18 4TN

Salary - £25,466.64 per annum

Permanent (Full-Time, 40 Hrs)

 

 

Here at Serco we are looking for a Records Clerk to join the Offender Management Unit at our state of the art Category C prison, HMP Fosse Way.

 

The main role of a Records Clerk based within the Offender Management Unit (OMU) is to work as part of a team, ensuring prisoner records are kept up to date throughout periods in custody.  

 

The successful candidate will be required to carry out the following responsibilities, activities, and duties:

 

  • Responsible for the upkeep of all prisoner records including creating and maintaining audit trails and appropriate archiving of records.
  • Updating prison recording systems (NOMIS/DPS/local databases) following admission of all new prisoners.
  • Overseeing functional mailboxes, obtaining legal documentation and warrants following court/video link appearances.
  • Liaising with both internal and external agencies on behalf of the Offender Management Unit.
  • Contributing to the smooth running and overall performance within the department Assisting with case admin roles and other tasks within the department.
  • General admin – filing of documents and processing mail/parcels for the department.

 

What you will need to do the role

 

  • GCSEs – Maths, English Grade C or above
  • Good IT literacy – Systems, Excel, Word
  • A strong communicator, with the ability to get messages across effectively both verbally and in writing
  • Collaborative team worker
  • Solid organisational skills, with the ability to coordinate workload based on deadlines
  • Sound ethical and professional standards
  • Confident and credible, with strong communication skills
  • Can demonstrate ability/experience in working within a busy environment.
  • Must be able to multi-task varied and demanding workloads.
  • At all times maintain professional boundaries and adhere to the Serco Code of Conduct and local policies and procedures.

 

Why Serco 

A place you can make an impact  - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.

 

A place you can count on  - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

 

A place for you  - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

 

What we offer:

  • A competitive salary
  • A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities
  • The chance to make a positive difference in a company passionate about diversity and inclusion  

 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.