Administration Support Officer

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Stable, full-time role in a secure environment

• Supportive team culture with trusted leadership

• Opportunities for career growth and development

• Access to employee wellbeing programs

• Inclusive workplace that values diversity

• Meaningful work supporting community outcomes

Make an impact at Serco

As an Administration Support Officer, you’ll play a key role in supporting the Performance Team at Kohuora Auckland South Corrections Facility. You’ll ensure prisoner records are accurate, well-managed, and compliant with contractual and Privacy Act requirements. Working closely with the Privacy Manager and wider team, you’ll help maintain efficient administrative operations while handling sensitive information with care. Your work will directly support better outcomes for staff, stakeholders, and the people in our care.

As an Administration Support Officer in the Performance team, you’ll make a positive impact by:

• Managing and maintaining prisoner files in line with Corrections standards

• Responding to Privacy Act information requests accurately and on time

• Supporting senior managers with meetings, coordination and admin tasks

• Assisting with reception duties and day-to-day office operations

• Maintaining organised, accessible records and documentation systems

• Collaborating with teams to resolve filing and information queries

Serco is a place for you

You could be a great fit if you have:

• The highest levels of personal integrity and ethical behaviour to handle sensitive information

• Demonstrated experience in providing administrative support and managing manual and computerised records, ideally in a secure setting

• Confidence engaging with stakeholders at all levels, including management and officials

• Strong computer skills, including Microsoft Office and other systems

• A genuine commitment to trust, confidentiality and customer service

• Understanding of the Treaty of Waitangi and a commitment to better outcomes for Māori

• The legal right to work in New Zealand (e.g. NZ or Australian citizen, NZ Residency or open work visa).

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco