Case Manager

Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Competitive salary and benefits package

• Ongoing training and professional development

• Career pathways in a global organisation

• Staff discounts with selected retailers

• Free onsite parking

• Free safety, medical and mental health support via Sonder

Make an impact at Serco
As a Case Manager at ASCF, you’ll be part of a dedicated team providing end-to-end case management to help reduce the likelihood and seriousness of reoffending. You’ll work closely with individuals in our care to assess needs, build personalised rehabilitation and reintegration plans, and monitor their progress through to release. This full-time role is based in Wiri, Auckland and reports to the Principal Case Manager.

As a Case Manager in the Justice and Rehabilitation team, you’ll make a positive impact by:

• Assessing rehabilitation needs using tools like SDAC-21

• Developing and reviewing tailored Prisoner Management Plans

• Delivering motivational interventions and brief support sessions

• Leading case conferences and coordinating support services

• Preparing Parole Board reports and attending hearings as required

• Working with Probation Officers, Reintegration Officers, and external partners

Serco is a place for you
You could be a great fit if you have:

• Relevant tertiary qualification in Psychology, Criminology, Social Work, or related area

• Experience working with Māori and Pasifika communities

• Warm, empathetic and professional communication style

• Strong written, verbal and IT skills, with attention to detail

• Understanding of Te Tiriti o Waitangi and related contemporary issues

• Ability to apply Tikanga Māori and Kaupapa Māori practices in custodial settings

Experience that supports your success might include:

• Background in allied health, rehabilitative or human services

• Experience in case management or reintegration support

• Working with prisoner groups, particularly Māori, Pasifika or youth

• Community engagement or stakeholder liaison

• Exposure to the criminal justice system

To succeed in this role, you’ll need to maintain Ministry of Justice and Police vetting checks, have clearance from the NZ Department of Corrections, and hold an up-to-date COVID-19 vaccination.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco