Reducing Reoffending Coordinator

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Permanent, full-time position at Auckland South Corrections Facility

• Free onsite parking and uniform provided

• Subsidised meals during your shift

• Supportive and inclusive team environment

• Access to Employee Networks focused on diversity and inclusion

• Opportunities for learning and professional development

Make an impact at Serco

As a Reducing Reoffending Coordinator in the Case Management team, you’ll play a vital role in supporting rehabilitation and reintegration efforts for individuals in custody. You’ll be instrumental in managing parole-related administration, facilitating hearings, and ensuring high-quality data assurance. Your work directly contributes to better outcomes for individuals and helps shape safer communities.

As a Reducing Reoffending Coordinator in the Case Management team, you’ll make a positive impact by:

• Managing and tracking parole assessments and hearing schedules

• Coordinating documentation for NZ Parole Board, including sentencing notes and reports

• Facilitating Audio Visual Link (AVL) and Virtual Meeting Room (VMR) bookings for hearings

• Ensuring compliance with parole reporting timelines and data accuracy

• Providing monthly performance reports and supporting governance processes

• Liaising with internal teams and external partners to support seamless reintegration pathways

Serco is a place for you

You could be a great fit if you have:

• Strong administrative and coordination skills, with great attention to detail

• Experience or interest in the justice or rehabilitation sector

• Excellent communication skills and confidence engaging with stakeholders

• Proficiency in Microsoft Office applications and ability to learn new systems

• A calm, empathetic, and resilient approach to working in a complex environment

• A relevant qualification in psychology, criminology, sociology or law (desired)

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco