Deputy Contract Manager (Defence Marine Support Services)

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible working arrangements to balance life and work

• Professional development and career progression pathways

• Inclusive and supportive workplace culture

• Access to wellbeing and mental health support

• Opportunities to work on unique and impactful Defence projects

Make an impact at Serco

As a Deputy Contract Manager, you’ll play a pivotal role in the operational management of the DMSS contract. You’ll ensure high-quality customer services are delivered in line with contractual obligations while exceeding expectations. Working closely with the Contract Manager, you’ll focus on smooth operational execution, strong customer engagement, compliance, and workforce coordination — positioning the contract for sustained success.

As a Deputy Contract Manager in the Defence Leadership Group, you’ll make a positive impact by:

• Managing day-to-day service delivery to meet profit, compliance, and quality targets

• Building and maintaining strong customer and stakeholder relationships

• Coordinating and supporting recruitment, onboarding, and engagement initiatives

• Overseeing contract administration, reporting, and compliance activities

• Identifying risks and implementing mitigation strategies

• Driving innovation, process improvements, and cost optimisation opportunities

Serco is a place for you

To be successful in this role you’ll have:

• Understanding of maritime operations and environments

• Experience in contract management or Maritime or Defence industry roles

• Strong verbal and written communication skills with diverse stakeholders

• Ability to manage competing priorities in a fast-paced environment

• Knowledge of contract law, governance, finance, and risk analysis

• Proficiency in Microsoft Office and contract management systems

• The ability to achieve and maintain a defence security clearance of baseline or higher

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.