Custodial Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across ASPAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Comprehensive, fully paid 12-week training program

• Competitive starting salary of $92k per year (after training) plus super

• Excellent schedule – only 7 days on duty per fortnight

• Free meals provided during every shift

• 14 weeks paid parental leave (for eligible employees)

• Exciting career development and progression opportunities

• Potential for additional earnings through overtime

• Generous leave entitlements – 5 weeks annual leave and 13 weeks long service leave

• Opportunity to earn a Certificate IV in Correctional Practice

• Uniforms and onsite parking provided

• Access to Benefits@Serco, wellbeing support, and financial perks

Make an impact at Serco

As a Custodial Officer at Acacia Prison, you’ll play a vital role in the supervision, care, rehabilitation, and reintegration of inmates. You’ll help create a safe and respectful environment where individuals are supported to make positive life changes. This full-time, permanent role is based in Wooroloo, WA, offering both purpose and stability in your career.

As a Custodial Officer at Acacia Prison, you’ll make a positive impact by:

• Ensuring safety and security through effective supervision and dynamic security practices

• Supporting rehabilitation and reintegration by encouraging engagement in education and work programs

• Conducting searches, responding to incidents, and preparing accurate reports

• Building positive relationships with inmates and staff based on respect and fairness

• Promoting cultural awareness and inclusion across the facility

• Maintaining a safe and secure workplace by following health and safety protocols

Serco is a place for you

You are a compassionate and resilient person who thrives in a team environment and is motivated to help others make a difference. You remain calm under pressure, communicate clearly, and are ready to learn new skills in a structured and supportive setting.

You could be a great fit if you have:

• A Certificate III in Correctional Practice, or willingness to obtain it within the first year (full training provided)

• Strong communication and interpersonal skills

• The ability to stay composed and professional in challenging situations

• A commitment to diversity and cultural sensitivity

• Physical fitness to meet the role’s requirements, including control and restraint training

• A valid driver’s licence

You don’t need to meet every requirement to apply — if this sounds like the right opportunity for you, we’d love to hear from you.

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. You’ll enjoy a flexible approach to work-life and the stability of working with long-term, government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to deliver meaningful solutions to some of the world’s most urgent challenges. Our work touches millions of lives across Australia, New Zealand, and Hong Kong, in areas including Justice, Health, Defence, Immigration, and Community Services.

We celebrate diversity and welcome applications from all backgrounds — including Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, veterans, and people with disability.

Join one of our Employee Networks and be part of a community that values inclusion, belonging, and positive impact.

Impact a better future at Serco.